Delete Your Account
Last updated: August 2026
You can ask us to delete your Fawran account and the personal data linked to it at any time. You do not need the app installed to make the request. This page explains what is removed, what we are required to keep, and how long it takes.
1. What gets deleted
Deleting your account removes your profile from Fawran: your name, phone number, password, saved addresses and location history, your device and notification identifiers, any photos or documents you uploaded, and — for couriers — your identity and vehicle documents. The account can no longer be signed in to, and your phone number is no longer linked to you.
2. Deleting from inside the app
This is the fastest route. Open Fawran, go to your profile, choose Delete Account and confirm. The request takes effect immediately and you are signed out. Both customer and courier accounts support this.
3. Deleting without the app
If you have already uninstalled Fawran, cannot sign in, or would rather not use the app, email company@fawran.co and ask us to delete your account, mentioning the phone number it is registered with. We verify that the request comes from the account holder before acting on it, normally by confirming a code sent to that number.
4. What we keep, and why
Some records cannot be deleted on request because we are legally required to retain them: completed order records, and payment and invoice records. We keep these for the period required by the accounting and tax law that applies to us, and in a form that is no longer linked to your name or contact details. We keep no other personal data about you after deletion.
5. How long it takes
Deletion from inside the app takes effect immediately. Requests sent by email are completed within 30 days of us verifying your identity, and usually much sooner. We will confirm by email once it is done.
6. Before you delete
Deletion cannot be undone and a deleted account cannot be recovered. If you have an order in progress we cannot delete the account until it is completed or cancelled, so you will be asked to resolve it first. If your wallet holds a balance, withdraw it before requesting deletion, because we cannot return it to you afterwards.
If you have any question about this process, contact us at company@fawran.co.